REFUND AND CHARGEBACK POLICIES AT CITINOW MALAYSIA

Refund and Chargeback Policies at Citinow Malaysia

Refund and Chargeback Policies at Citinow Malaysia

Blog Article

At Citinow Malaysia, all players seek to enjoy great gaming activities, and yet it is very important to know what the policies on refunds and chargebacks are in case anything goes wrong. In fact, almost all transactions go very well. Therefore, it's important to understand how to handle it with a few steps when it comes to refunding chargebacks.

Refunds at Citinow Malaysia


Citinow Malaysia aims to provide fair and transparent policies for all users. Refunds are available under specific circumstances:

  • Wrong Transactions: In the event of a wrong deposit or withdrawal, or when a player was overcharged or undercharged, Citinow Malaysia will return.

  • Technical Issues: In the event of technical failure during the play of the game (such as game error or server malfunction), Citinow will examine the issue and refund if the fault is established.

  • Bonus Refunds: A bonus promotion not used properly can be resolved by contacting support along with a possible refund.


Refunds will be dispatched within 24 to 48 hours based on the mode of payment.

Chargebacks: What You Should Know


Chargeback occurs when a player disputes a transaction with his or her payment provider or bank. Citinow Malaysia strongly discourages chargebacks because they involve additional administrative steps and can lead to account suspension or closure.

Handling Chargebacks


If you ever need to make a chargeback request, we strongly suggest contacting Citinow Malaysia's support team first and see if you can resolve the issue first hand. Most issues can be handled quickly and without a third party involvement. Also, players who request chargebacks often may be penalized or have their account closed, as we can be in the position of believing you are engaged in fraud when requesting a chargeback.

How to Request a Refund


To have a refund, players should approach the customer support at Citinow Malaysia, along with the information detailing the problem, such as transaction IDs, dates, and all other data. This will be reviewed appropriately as the request from the team.

Avoid complications by understanding all these things, and enjoy an unhindered experience while dealing with Citinow Malaysia.

Check here for the full refund and chargeback policy on Citinow Malaysia.

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